Shipping & Delivery Policy
Effective Date: 01-10-2025
Last Updated: 01-10-2025
At BIN HAYYAN ACADEMY, we aim to ensure that all orders are processed and delivered in a timely and reliable manner. This Shipping Policy outlines how we handle the delivery of our physical and/or digital products.
1. Digital Products (Courses & e-Resources)
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Access to online courses, digital files, or e-books is provided instantly upon successful payment.
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Login details or download links will be sent directly to the email address used at checkout.
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If you do not receive your access details within 1 hour, please contact our support team at info@binhayyan.com.
2. Physical Products (Books, Notes, Study Materials)
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Orders are processed within 2–5 business days after payment confirmation.
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Domestic deliveries (within Pakistan/UAE/etc.) usually take 3–7 business days.
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International deliveries may take 7–21 business days, depending on the destination and customs procedures.
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Shipping charges will be calculated at checkout based on your location and order size.
3. Shipping Methods
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We use reliable courier services (e.g., DHL, FedEx, TCS, Aramex) for local and international shipping.
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Tracking information will be provided via email once your order has been shipped.
4. Customs, Duties & Taxes
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International customers are responsible for any customs duties, taxes, or additional charges imposed by their country’s regulations.
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We are not responsible for delays caused by customs clearance.
5. Delivery Issues
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If your order is delayed, lost, or arrives damaged, please contact us within 7 days of the expected delivery date.
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We will coordinate with our courier partner to resolve the issue or send a replacement where applicable.
6. Contact Us
For any shipping or delivery-related queries, please contact:
Email: info@binhayyan.com
