Refund Policy
Effective Date: 01-10-2025
Last Updated: 01-10-2025
At BIN HAYYAN ACADEMY , we are committed to customer satisfaction. This Refund Policy explains when and how you may request a refund.
1. Digital Products & Courses
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Due to the nature of digital products, once a course is purchased and accessed, it is non-refundable.
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If you have not accessed the course content, you may request a refund within 7 days of purchase.
2. Live Classes / Tutoring Sessions
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Refunds for live classes or tutoring sessions must be requested at least 24 hours before the scheduled session.
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Missed sessions without prior notice are not eligible for a refund.
3. Subscription Plans
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Subscription cancellations must be made before the next billing cycle.
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No partial refunds are issued for unused time in a subscription period.
4. Technical Issues
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If you face technical issues preventing access to our courses, please contact support.
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If the issue cannot be resolved, you may be eligible for a refund on a case-by-case basis.
5. How to Request a Refund
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To request a refund, contact us at info@binhayyan.com with your order ID and reason for the request.
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Approved refunds will be processed within 7–14 business days to your original payment method.
